Library Fact Sheets
Printable Fact Sheet
Providing programs to address personal complaints, Fraud, Waste, Abuse, Congressional/high-level inquiries, and special interest items.
FW&A Hotline: 813-828-4961
Who May File Air Force IG Complaints?
Any Air Force Military or civilian member may file an IG complaint. However, many Department of the Air Force (DAF) civilian complaints (e.g., discrimination, sexual harassment, and conditions of employment) must be addressed by agencies other than the IG (see the table below). Anyone, including civilians with no Air Force affiliation, may file Fraud, Waste, and Abuse (FWA) disclosures. Depending on the circumstances, the IG may also accept complaints from dependents or relatives of active duty members and retirees and their dependents. However, it’s always best for the actual "victim" or person who witnessed the alleged wrongdoing to file the complaint. If you have a concern and are unsure if you should file a complaint, contact us at 8-4961 or 4962 for guidance. (See AFI 90-301, Inspector General Complaints, Paragraphs 184.108.40.206., 220.127.116.11., and Attachment 14.)
What Types of Complaints Are Appropriate?
Any FWA and violations of law, Air Force instructions, or policy should be reported through the appropriate grievance channels. The subject of your complaint must be an Air Force program or person. Bear in mind, however, the fact that you may disagree with your supervisor(s) over management styles or have what you believe is a "personality conflict" does not constitute an injustice or mismanagement. If you are not sure your concern is a reportable matter, please contact us for guidance. (See AFI 90-301, Paragraph 18.104.22.168.)
When Are IG Complaints Appropriate?
Individuals should attempt to resolve FWA issues and personal complaints at the lowest possible level, using command channels before elevating them to the next higher level or to the IG. Further, complaints must be promptly filed within IG, command, or other grievance channels. IGs may dismiss a complaint if there is no FWA, recognizable wrong or violation of law, regulation, or policy. Also, complaints more than 60 days from date of occurrence will normally be dismissed, unless there are extraordinary circumstances or special Air Force interests to justify an investigation. Remember, the sooner a complaint is filed, the better the chances are to resolve the matter. (See AFI 90-301, Paragraphs 22.214.171.124., 126.96.36.199., 188.8.131.52., and 184.108.40.206.)
Where (i.e., "With Whom") Should Complaints be Filed?
Complaints may be filed with a supervisor or commander in your chain of command, an IG or other appropriate inspector, or within any established grievance channel. FWA complaints may be reported to the Air Force Audit Agency (AFAA), Air Force Office of Special Investigations (AFOSI), security forces, or other proper authority. Promptly advise the AFOSI of suspected criminal misconduct or fraud. (See AFI 90-301, Paragraph 220.127.116.11.),
You may submit your complaint to any IG at any level, including the Secretary of the Air Force Inspector General (SAF/IGQ) and the Inspector General, Department of Defense (IG, DoD). However, AFI 90-301 encourages IGs to resolve complaints at the lowest level. Therefore, a good "rule of thumb" is to determine the lowest level commander who can "fix" the problem and submit your complaint to that commander’s IG. If you believe that commander is part of the problem, then submit your complaint to us and we will determine if your complaint needs to be "elevated" to a higher IG or placed in a different grievance channel. (See AFI 90-301, Paragraphs 18.104.22.168 and 22.214.171.124.)
The IG does not generally handle matters covered under other AFIs or directives. The following table (extracted from AFI 90-301, Attachment 14) lists appropriate referral agencies with programs for redress of the complaints indicated (the table does not list every type of complaint that can be handled by other appeal channels.) If a policy directive or instruction provides a specific means of appeal or redress of a grievance, you must exhaust those appeal procedures before submitting a complaint to an IG. Further, you must be able to allege that the process was mishandled or handled prejudicially before an IG will process a complaint of mishandling. Mere dissatisfaction with the outcome of an appeal is not sufficient basis for an IG investigation. (See AFI 90-301, Paragraphs 126.96.36.199., 188.8.131.52., and Attachment 14.)
How Should Complaints be Filed?
You should provide factual and relevant information related to the issue or complaint, preferably by completing (and signing) AF Form 102, Inspector General Personal and Fraud, Waste, and Abuse Complaint Registration Form (available on FormFlow, the Air Force electronic forms software program). However, if you do not have immediate access to an Air Force 102, you can simply prepare a letter and mail (or fax) it to our office. Complaint letters should be signed, legible (preferably "typed") and reproducible. They should include your rank/grade, name, organization assigned, home and duty addresses and phone numbers (commercial and DSN), and, if active duty, Social Security Number. FWA disclosures may be submitted on an AF Form 102, by letter, in person, or by FWA Hotlines. Complaints sent via electronic mail ("e-mail") will not be accepted. (See AFI 90-301, Paragraph 184.108.40.206. and SAF/IGQ E-Mail Policy)
List your allegation briefly; however, be specific and avoid broad generalizations. For example, do not write, "My supervisor is a poor manager and abuses his subordinates." Instead, provide the name and rank of the specific person(s) you believe have done something wrong. Cite the specific instance(s) of wrongdoing. For example, state, "On 2 Dec 98, Major John P. Jones, Commander, 6 MSS, MacDill AFB FL, directed SrA Glen Allen, A1C James Barker, and me to wash his POV." Briefly describe the circumstances surrounding the alleged incident. Multiple allegations must be clearly delineated so they can be easily recognized. Ensure you clearly express a violation of law, Air Force instructions, or policy pin each allegation. (See AFI 90-301, Paragraph 220.127.116.11.
When you file an IG complaint you are making an official statement; therefore, you are subject to punitive action if you intentionally make false statements. When you sign an AF Form 102, you are signing a statement that says, "I fully understand that I am accountable for knowingly making untruthful, malicious, libelous or slanderous statements." (See AFI 90-301, Paragraph 18.104.22.168.)
Also, filing an IG complaint will not normally delay or prevent completion of command actions such as reassignment, retirement, discharge, nonjudical punishment, etc. IGs do not have the authority to place individuals on administrative hold; that authority rests with commanders and the Air Force Personnel Center (AFPC). (See AFI 90-301, Paragraph 22.214.171.124.)
If you feel you cannot discuss your concern with us, you may contact higher-level IGs. To assist you with this regard, following are the addresses and telephone numbers for the Secretary of the Air Force and Department of Defense complaint offices:
HQ AMC Inspector General
510 B Street, Room E105
Scott AFB IL 62225-5020
Secretary of the Air Force Inspector General SAF/IGQ
1140 Air Force Pentagon
Washington DC 20330-1140 FWA Hotline:
DSN 227-1061, or 1-800-538-8429
Fax: DSN 426-2555, or Commercial (703) 696-2555
Department of Defense
(DoD) Inspector General Department of Defense
Attention: DoD Hotline
1900 Defense Pentagon
Washington DC 20301-1900
FWA Hotline: DSN 223-5080, also1-800-424-9098