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MacDill AFB Pharmacy Call-in Refill Policy

MANDATORY CALL-IN REFILL PROCEDURE
(Available 24 Hours a Day 7 Days a Week)
 
Please dial 813-828-5367 (local) or 1-800-272-0201 (toll free)
(These phone numbers are located on the tops all prescriptions labels)
 
When the phone is answered by the automated system: 
Choose:
 (1): Select the location you want to pick up your refill Option 1: Drive-Thru Refill Pharmacy on base pick up in the drive thru Option 2: Brandon Pharmacy-To pick up refills at Brandon Pharmacy

(2). Choose Refill Option: (1). Enter the last four numbers of sponsor's social security number followed by the pound sign (#).

(4.) Enter prescription number(s) located on top left corner of label followed by the pound sign (#).

(5). Listen for the date your medication can be picked up After each prescription listen to the automated system, it will tell you when the prescription will be ready for pick up, or it will tell you the prescription has expired, or the refills are no longer available. The automated system will tell you the first day your prescription will be available.

Be Responsible:  Order your refill at least 10 days before the prescription runs out

Our telephone lines are operational 24 hours/7 days a week - You have seven days to pick up a prescription(s) that has been called-in, otherwise your prescription will be returned to stock and you will need to re-order them by coming into the PharmaCARE and requesting a refill.

All refills must be picked up at the Drive-Thru location:

Exceptions are: Patients that do not have a vehicle that use public transportation, and handicap patients, have the option of walking into PharmaCARE for service.

***Attention****Please STAY in your vehicle!!

Please DO NOT WALK into traffic or in the drive through lanes!!

There are three drive-thru lanes behind the PharmaCARE for easy pick up.
Pick-up Policy - Helpful hints:

Order your refill at least 10 days before the prescription runs out

The busiest time for the drive-thru refill pharmacy is Wednesdays and Thursdays from 10 a.m. - 2 p.m. all three lanes are open daily.

1. SAY the LAST 4 digits of the sponsor's SSAN Number for the person whom you are picking up for

2. SAY the LAST and FIRST NAME of the PERSON you are PICKING UP for

3. State how many prescriptions you are picking up and if any of them are refrigerated or controlled (Signature required for pickup).

4. Prescriptions not picked up within 10 calendar days will be returned to stock and you will need to re-order them by coming into the PharmaCARE and requesting a refill.

5. The automated system is available 24 hours /7 days a week

MacDill AFB Gate Operation Information

In an effort to expedite processing at all gates, drivers must lower their front and rear windows, and collect IDs/credentials from ALL passengers BEFORE approaching the gate.

NOTE: Due to security operations and gate maintenance, gate operating times and closures can occur at any time.

***For modified gate hours due to holidays, exercises or other events, visit our Facebook page here***

Normal Gate Hours of Operation

Dale Mabry Gate

Open 24 hours a day, 7 days a week

Commercial Lane: 3 p.m. - 5:30 a.m. Monday - Friday& all day on weekends

After hours visitor passes will be issued at Dale Mabry Gate only

 

Bayshore Gate

Monday - Friday: 5:15 a.m. - 6:30 p.m.

Saturday - Sunday: 7 a.m. - 6:30 p.m.

 

Tanker Way Gate (Port Tampa commercial vehicle gate)

*POV traffic* Monday - Friday: 6 a.m. - 9 a.m.

*Commercial vehicle traffic* Monday - Friday: 6 a.m. - 2 p.m.

NOTE: ALL commercial drivers must use Tanker Way Gate during operating hours.

 

MacDill Gate

*Inbound traffic only*  Monday - Friday: 6 a.m. - 8 a.m.

*Outbound traffic only*  Monday - Friday: 3 p.m. - 5 p.m.

 

Visitor Control Center VCC (813) 828-2737 (Dale Mabry Gate)

Monday - Friday: 6 a.m. - 6 p.m.

Saturday: 8 a.m. - 4 p.m.

Sunday: 9 a.m. - 3 p.m.

Closed on Holidays

 

Sponsoring someone?

Need to sponsor someone on base? Click here

Requirements

All vehicle passengers are required to present a picture ID (valid driver’s license, passport, etc.)

If individual is a resident to the country, residency card and social security card must be provided in addition to a valid photo ID

Vehicle drivers must present proof of valid insurance and vehicle registration.

Fleet vehicle: The vehicle is identified by the plates, which shall be of a distinctive color; have the word "Fleet" appearing at the bottom and the word "Florida" appearing at the top. Fleet vehicles are not required to have vehicle registration, but must have proof of insurance.

Personnel must present a bill of lading, invoice, work order, or service call contract, etc., and Point of Contact (POC).

Call the Visitor Control Center (813) 828-2737 for installation access information.

6th Security Forces Squadron (813) 828-3322

For rideshare services and associated food delivery instructions, click here