MacDill AFB Pharmacy Call-in Refill Policy
MANDATORY CALL-IN REFILL PROCEDURE
(Available 24 Hours a Day 7 Days a Week)
Please dial 813-828-5367 (local) or 1-800-272-0201 (toll free)
(These phone numbers are located on the tops all prescriptions labels)
When the phone is answered by the automated system:
Choose:
(1): Select the location you want to pick up your refill Option 1: Drive-Thru Refill Pharmacy on base pick up in the drive thru Option 2: Brandon Pharmacy-To pick up refills at Brandon Pharmacy
(2). Choose Refill Option: (1). Enter the last four numbers of sponsor's social security number followed by the pound sign (#).
(4.) Enter prescription number(s) located on top left corner of label followed by the pound sign (#).
(5). Listen for the date your medication can be picked up After each prescription listen to the automated system, it will tell you when the prescription will be ready for pick up, or it will tell you the prescription has expired, or the refills are no longer available. The automated system will tell you the first day your prescription will be available.
Be Responsible: Order your refill at least 10 days before the prescription runs out
Our telephone lines are operational 24 hours/7 days a week - You have seven days to pick up a prescription(s) that has been called-in, otherwise your prescription will be returned to stock and you will need to re-order them by coming into the PharmaCARE and requesting a refill.
All refills must be picked up at the Drive-Thru location:
Exceptions are: Patients that do not have a vehicle that use public transportation, and handicap patients, have the option of walking into PharmaCARE for service.
***Attention****Please STAY in your vehicle!!
Please DO NOT WALK into traffic or in the drive through lanes!!
There are three drive-thru lanes behind the PharmaCARE for easy pick up.
Pick-up Policy - Helpful hints:
Order your refill at least 10 days before the prescription runs out
The busiest time for the drive-thru refill pharmacy is Wednesdays and Thursdays from 10 a.m. - 2 p.m. all three lanes are open daily.
1. SAY the LAST 4 digits of the sponsor's SSAN Number for the person whom you are picking up for
2. SAY the LAST and FIRST NAME of the PERSON you are PICKING UP for
3. State how many prescriptions you are picking up and if any of them are refrigerated or controlled (Signature required for pickup).
4. Prescriptions not picked up within 10 calendar days will be returned to stock and you will need to re-order them by coming into the PharmaCARE and requesting a refill.
5. The automated system is available 24 hours /7 days a week