MacDill Air Force Base Interactive Customer Evaluation (ICE)

 Welcome to the MacDill Air Force Base ICE Site

ICE Frequently Asked Questions

The Interactive Customer Evaluation (ICE) system is a web-based tool that collects feedback on services provided by various organizations throughout the Department of Defense (DoD). The ICE system allows customers to submit online comment cards to provide feedback to the service providers they have encountered at military installations and related facilities around the world. It is designed to improve customer service by allowing managers to monitor the satisfaction levels of services provided through reports and customer comments. ICE provides the following benefits:

  • Allows DoD customers to quickly and easily provide feedback to service provider managers.
  • Gives leadership timely data on service quality.
  • Allows managers to benchmark the performance of their service providers against like services in other DoD organizations.
  • Saves money by providing an enterprise wide capability to manage the resources necessary to collect and report on customer feedback and satisfaction ratings.

Thank you for taking the time to rate us and provide us with your comments and suggestions. Your feedback will help us maintain the quality of excellence you expect.

6th Air Refueling Wing’s Innovation “Bolt Cell”​

Submit your innovative ideas to the 6th Air Refueling Wing’s Innovation “Bolt Cell”​

The Bolt Cell entity located in Hangar 4 on MacDill AFB seeks out grassroots ideas (both technical and process-oriented) from anyone on base. The Bolt Cell helps secure funding and coaches members on how to further develop their ideas into scalable solutions that ultimately seek to save resources and time to improve operations and make us a more effective organization.

Any member can contact the Bolt Cell directly (813) 828-8152 or via email 6ARW.Innovation.Office@us.af.mil

Commander's Action Line

The Commander's Action Line is a forum for the MacDill Air Force Base community.

The Commander's Action Line gives all Airmen, retirees, families and community members a direct link to the 6th Air Refueling Wing commander. The Action Line can be used to express constructive points of view on the policies and procedures of the base; discuss safety and security issues; and address problems, concerns, or suggestions after traditional methods have been exhausted. The goal is to provide you with an accurate, timely response.

Airmen should use this tool after coordinating problems or concerns with supervisors, first sergeants or commanders. If you are unable to resolve the issue, the Action Line is for you. Action Line submissions must be written in a courteous or professional tone. Examples of letters that will not be published include personal attacks, insults or sarcasm; personal messages to a group or person; and those that advertise a product, group or website.

Submissions must include a name, an e-mail address or an alternative method of contact. If an Action Line submission is of general interest to the Wing members and/or community, the query and response may be published. The requestor's contact information will not be published in compliance with Privacy Act restrictions. The submitter's name may be used unless he or she requests to remain anonymous. In the letter state the issue or concern, action already taken to resolve it, and as many details as possible. 

Thank you for participating in the Commander's Action Line. Email suggestions/complaints to macdillwingcommander@us.af.mil