FORT LEE, Va. -- The Defense Commissary Agency is testing Commissary CLICK2GO delivery service at MacDill Air Force Base in an effort to give eligible customers more convenient access to their benefit, according to Bill Moore, DeCA director and CEO.
“Delivery is the third part of our three-legged stool of convenience: 1) online shopping – curbside pickup or Commissary CLICK2GO, 2) online payment and 3) delivery,” said Moore. “We learned from our focus group of new young, single enlisted service members that they value convenience as much as their savings, and they want low-cost, healthy options.”
The new delivery service test will run June 1 – Aug. 30 for locations within a 20-mile “driven” radius at the following pilot commissaries: Fort Belvoir, Virginia; Scott Air Force Base, Illinois; Fort Bragg South, North Carolina; MacDill Air Force Base, Florida; and Norfolk Naval Station, Virginia; Joint Base Lewis-McChord, Washington; Naval Air Station Miramar and Naval Station San Diego, both in California.
This is how delivery will work:
- An authorized commissary customer logs on to DeCA’s website, www.commissaries.com, any time day or night, goes on to the Shop.Commissaries page, authenticates their identity, selects their store and chooses from that store’s full assortment of grocery, or center-store items, and a refined assortment of the top-selling, random-weight items, such as fresh meat, deli and bakery items, and fresh seafood. As the customer shops online, the virtual shopping basket is updated to reflect the items and prices
- Once they finish filling their cart, the customer proceeds to the checkout process
- Customer selects the “Delivery” Option
- The customer enters the address for delivery and selects a two-hour delivery window with a minimum lead time of three to four hours
- The DeCA ecommerce application determines that the customer is within the delivery area based upon their address and zip code and the available delivery window for the date and time based on the customer’s choice
- Once their delivery area is confirmed, the customer then finalizes payment for their order inclusive of groceries, DeCA surcharge, delivery fees, and applicable delivery driver gratuities
- DeCA emails the customer, confirming order number, transaction amount, delivery fee and applicable gratuity dollars, delivery date and window
- Commissary employees will pick the items from the shelves to fill the customers’ orders
- If delivery is not possible, then the customer would be offered the opportunity to pick up in store or cancel the order
“Through delivery, we are offering our customers an online and mobile shopping option, where they can browse items, submit orders, schedule delivery and pay for their groceries from their computer, phone, tablet or mobile device,” said Dr. Theon Danet, executive director of DeCA’s IT Group. “This 90-day test period is one of the tools we are using as we contemplate delivery at all commissary locations.”